Send the details
Email Joshua@northumberlandpropertybuyers.com with your name, property address, what happened and the outcome you are seeking. You may also call 01665 660929.
Complaints process
Tell us clearly if something has gone wrong.
We want concerns raised early and handled in writing. Making a complaint will not affect your freedom to accept or reject a property proposal.
We log and review it
We will acknowledge the concern, review the relevant communications and documents, and ask for anything genuinely needed to understand the issue.
You receive a written response
We will explain our findings, any action we propose and any further route that applies if you remain dissatisfied.